GD3V

Privacy Policy

Last updated: October 7, 2026

1. Introduction

eSchuul and KENFACK ("we", "our", "us") are products operated by GD3V, based in Douala, Cameroon. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It covers the eSchuul web applications (School Portal and Student Portal), the eSchuul mobile application, and the KENFACK assistant available through WhatsApp.

2. Information We Collect and How We Use It

School Portal (web)

When a school account is created, we collect registration details from the account owner: name, phone number, email, age and gender. We use them to operate your school on the platform. Documents uploaded for your school are isolated to your school's environment.

Student Portal (web)

When a student account is created, we collect name, phone number, email, age and gender. This information is shared only with the school(s) the student chooses to enroll in. Documents a student uploads are shared only with those enrolled schools.

Mobile application (students)

The mobile application is sign-in only. Accounts are created through the web or by the student's school. Sign-in uses a matriculation identifier or email together with a password. To deliver class alerts and assignment notifications, we collect a device identifier for push notifications. Document uploading is currently not available in the mobile application.

AI chat in the mobile application

The AI chat inside the eSchuul mobile application is designed to help students with learning. We do not save or record these conversations. To generate a response, the text you send is processed by a third-party AI service provider (see Section 5).

KENFACK on WhatsApp

KENFACK lets you interact with your eSchuul account through WhatsApp. KENFACK only replies to users who contact it first, and it does not send promotional or bulk messages. To provide this service we collect and store:

We use this information to verify the connection, identify which eSchuul account a message belongs to, keep conversation context so KENFACK can answer follow-up questions, and respond to your requests. WhatsApp does not provide message history to us, so we store the conversation ourselves for this purpose.

3. Retention

Account information is kept while your account is active. WhatsApp conversation history is kept for as long as your WhatsApp account remains connected to your eSchuul account, unless you ask us to delete it sooner. When you disconnect WhatsApp or request deletion, we delete the stored conversation history and the link between the accounts, except where we are required by law to keep certain records.

4. Security

We use reasonable technical and organizational measures to protect your information, including access controls, encrypted connections (HTTPS), and verification of requests received from WhatsApp. No system is completely secure, so we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal information. We share it only as follows:

6. Your Rights and Choices

7. Data Deletion

To delete your data, disconnect WhatsApp in the eSchuul portal, or email us at support@gd3v.com from the email address linked to your account, with the subject "Data deletion request" and, for WhatsApp data, the WhatsApp number you used. We will confirm and complete the deletion within a reasonable time.

8. Children

eSchuul is used by schools and students. Student accounts are created by the student, a parent or guardian, or the student's school. If you believe a child's information has been provided without proper authorization, contact us and we will remove it.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

10. Contact

GD3V, Douala, Cameroon
Support and data requests: support@gd3v.com
General enquiries: hello@gd3v.com